Refund policy
Return & Refund Policy
Effective Date: May 28, 2026
Thank you for shopping at The Washington Times Gift Store. All merchandise is produced on demand through our fulfillment partner, Printify. Because each item is custom-printed specifically for you upon ordering, please review this policy carefully before completing your purchase.
1. All Sales Are Final for Change of Mind
We do not accept returns or exchanges for the following reasons:
- Change of mind or personal preference
- Incorrect size or color selected at checkout
- Item no longer wanted or needed
- Gift recipient did not like the product
We strongly encourage customers to consult the size guide on each product page before ordering. Colors displayed on screen may vary slightly due to individual monitor calibration.
2. Defective, Damaged, or Misprinted Items
We stand behind every product we ship. If your order arrives damaged, misprinted, or otherwise defective, we will make it right at no charge to you.
How to File a Claim
To request a replacement or refund for a defective item, please contact us within 30 days of the confirmed delivery date and include:
- Your full name and order number
- A clear photo showing the defect, damage, or misprint
- A brief description of the issue
Contact
Email: affiliates@washingtontimes.com
Subject line: Order #[Your Order Number] – Defective Item
Claims submitted after 30 days of delivery may not be eligible for replacement or refund.
3. Wrong Item Received
If the item you received does not match what you ordered (wrong design, wrong product type, or wrong variant), please contact us within 30 days of delivery with your order number and a photo of the item received. We will ship the correct item at no cost to you.
4. Lost or Undelivered Orders
If your tracking information shows no movement for more than 10 business days past the estimated delivery date, please contact us so we can investigate.
Please note:
- Orders marked “Delivered” by the carrier but not physically received should first be checked with neighbors and your local post office. If the issue persists, contact us and we will work with the carrier on your behalf.
- Orders sent to an incorrect address provided by the customer at checkout are not eligible for free reshipment. We will work with you to determine a reasonable resolution.
5. Refunds
Our preferred resolution for eligible claims is a replacement item shipped at no charge. Refunds to the original payment method are issued in the following circumstances only:
- A replacement cannot be fulfilled by our production partner
- The product ordered is permanently out of stock
- A duplicate charge or billing error occurred
Approved refunds are typically processed within 5–10 business days and will appear on your original payment method within your bank’s standard processing window.
Store credit may be offered as an alternative to a cash refund at our discretion.
6. Size & Color Disclaimer
Each product page includes a detailed size guide. Please review measurements carefully before ordering, as we are unable to accommodate returns or exchanges for sizing errors.
Print colors may appear slightly different on finished products compared to on-screen previews. This is normal variation and does not constitute a defect.
7. Order Cancellations
Because production begins shortly after an order is placed, cancellation requests must be submitted within 2 hours of purchase. After that window, your order will have entered production and cancellation will not be possible.
To request a cancellation within the eligible window, email store@washingtontimes.com immediately with your order number and the subject line: Order #[Your Order Number] – Cancellation Request.
8. Contact Us
For all returns, refund requests, and order inquiries:
The Washington Times Gift Store
Email: affiliates@washingtontimes.com
This policy applies exclusively to merchandise sold through The Washington Times Gift Store.
Policy subject to change. Current version always available at store.washingtontimes.com/policies/refunds